We love pampering every order to make sure it arrives in perfect condition at your doorstep. Our plants get all the care they deserve in the nursery and travel in durable packaging designed to keep them safe on their journey to their new home. But hey, life isn’t always perfect—we get it. No worries, though! We’ve got you covered with our 30-day “green thumb” guarantee, as long as your plants stay in their original nursery pots.
Moving to a new home isn’t always easy for plants. They like to take it slow, so give them a little time to adjust to their new spot. If things still don’t go as planned, our guarantee has your back, and we’ll work with you to find a solution. Just a heads-up: if a plant is out of stock, we might not be able to offer an identical replacement. And one more thing: repotting your plant within the first 30 days? That voids the guarantee, so hold off for now.
For plants delivered without a nursery pot, we recommend a gentle repotting (just make sure to keep the root ball intact to avoid damage).
If your plants or products arrive damaged, contact us right away (within 30 days) and include photos. Yes, photo proof is a must! Reach us through the contact form or by email (info@cheekyplants.com). We’ll sort it out as quickly as possible! After 30 days, we won’t be able to process claims, so don’t wait too long.
